Terms

Wesley Housing  (“we,” “us,” “our”) operates a text message (SMS) service to provide important information about resident services programs, community resources, events, appointments, program updates, service reminders, and other supportive services-related communications  By consenting to receive SMS messages from Wesley Housing, you agree to these Terms & Conditions.

1.1 Message Types

Text messages sent from Wesley Housing include:

• Updates about youth, family, and resident services programs
• Community event invitations, reminders, and schedule changes
• Appointment confirmations and reminders
• Information about educational, health, financial wellness, and other supportive services
• Time-sensitive community resource notifications and service updates

1.2 Non-Marketing Service

This SMS service is not a marketing or promotional service. Messages are informational and service-related in nature, relating to resident services programs, community resources, appointments, and other services offered by Wesley Housing.

2. Consent and Opt-In

Your consent to receive SMS messages is entirely voluntary. Providing consent to receive text messages is not a condition of receiving resident services, community resources, housing assistance, or any other Wesley Housing service. You may decline to receive SMS messages without affecting your eligibility for Wesley Housing programs or services.

Your consent is independent: You may apply for housing, request information, or schedule appointments with Wesley Housing without agreeing to receive SMS messages.

3. Phone Number Requirements

To receive SMS messages, you must provide a valid mobile phone number capable of receiving text messages. You are responsible for:

• Providing an accurate phone number
• Maintaining active mobile service
• Keeping your phone number current (notify us of changes)
• Authorizing the use of that phone number for SMS messages

4. Message and Data Rates

You acknowledge that standard message and data rates from your mobile carrier may apply to SMS messages received from Wesley Housing. These rates depend on your cell phone plan and carrier. Wesley Housing is not responsible for any charges or fees assessed by your mobile carrier.

4.1 Carrier Liability

Your mobile carrier’s standard rates and terms apply. Contact your carrier for details about your messaging plan, available options, and associated costs.

5. Message Frequency

Message frequency varies based on your interactions with Wesley Housing. Frequency depends on:

• Programs or services in which you participate or have expressed interest
• Upcoming events, appointments, activities, or important dates
• Schedule changes or other time-sensitive program updates
• The availability of relevant community resources and supportive services

We aim to send only necessary, relevant messages. Message frequency may vary.

6. How to Stop Receiving Messages

You have full control over your SMS preferences at any time:

6.1 Text “STOP” to Opt Out

Reply STOP to any message from Wesley Housing to unsubscribe. Your opt-out will be processed within one message cycle. After opting out, you will receive a confirmation message. You will no longer receive SMS messages from Wesley Housing unless you re-opt-in.

6.2 Opt-Out Impact

Opting out of SMS messages will not:

• Affect your housing application status
• Change your eligibility for services
• Impact your relationship with Wesley Housing

You can still receive other important communications via email or phone call if you have opted out of SMS.

6.3 Contact Wesley Housing Directly

You may also contact Wesley Housing directly to manage your SMS preferences (see contact information below).

7. How to Get Help

Reply HELP to any message from Wesley Housing to receive information about the SMS service and these terms.

Questions? If you have questions about Wesley Housing’s SMS service, contact us using the information in Section 9 below.

8. Privacy and Data Protection

Your phone number and SMS communications are protected under Wesley Housing’s Privacy Policy. We will not:

• Share your phone number with third parties without consent
• Use your number for purposes other than stated in this service
• Sell or rent your phone number

See our Privacy Policy for complete information about how we collect, use, and protect your personal information.

9. Technical Issues and Limitations

Wesley Housing makes reasonable efforts to deliver SMS messages promptly and reliably. However:

• Delivery may be delayed due to network congestion or carrier issues
• Messages may not be delivered if your phone is off, out of service area, or experiences technical problems
• Wesley Housing is not responsible for delivery failures caused by your mobile carrier or device
• You should provide backup contact information (email or phone) for critical updates

10. Contact Wesley Housing

SMS Support and Questions

Phone: Contact us during business hours
Email: [email protected]
Web: wesleyhousing.org

For technical SMS issues or to manage your preferences, please contact us directly. Reply STOP or HELP to any SMS message for immediate assistance.

11. Changes to These Terms

Wesley Housing reserves the right to update these Terms & Conditions at any time. Continued use of the SMS service after changes have been posted constitutes your acceptance of the updated terms. We recommend reviewing this page periodically for updates.

12. Dispute Resolution

These Terms & Conditions are governed by applicable federal and state laws regarding SMS communications. Any disputes arising from this SMS service agreement will be resolved according to applicable law and Wesley Housing’s general dispute resolution policies.

Last updated September 15, 2026.